Courtyard by Marriott St Louis Chesterfield

2.7 / 5 - Nice refreshed and clean common spaces and rooms, not so great staff. I was surprised a west county/chesterfield hotel didn't have great service. It was just a mess while we were there. We stayed twice in a week for a total of 4 nights and thy just seem out of sorts. No one understood what it meant to have Elite status or to choose a restaurant credit. It was never applied correctly and they never made you feel ok even bringing it up. The lady who checked us in was a mess and seemed like we woke her up. Another front desk guy comes across a little stoned. "The Bistro"...please stop using that term as it makes it sound like something special or where you might get food or drink with some love. The staff are young, not very tidy, and everything was served in take away and disposable. Bonus, for the money it makes it a joke. The rooms were clean and beds were comfortable but there were strange things like no cups in the room or a pad & pencil, but most oddly the trash cans weren't lined but had the bags hanging on them (this happened on both occasions staying here). Ultimately it's a relatively cheap hotel but for the category in Chesterfield or the valley I would not stay here again. It didn't surprise me the employee of the month parking spot was empty the entire time we were there.

Worth every penny. Staff was so helpful and amazing. I traveled by myself and I'm a very small female, the staff kept an eye on me when I smoked cigarettes late at night they made me feel safe. Room was clean and smelled great. I had dyed my hair 2 days before my stay and I forgot my dark towels. The staff gave me darker towels from the pool and said if they ended up with stains they wouldn't charge me. And they didn't. I highly recommend. 10⭐! Would definitely stay again. Please get the staff a raise they go above and beyond for the guests.

This is an old property with paper-thin walls. I currently can't fall asleep since the folks next door are watching a movie late at night and it feels like I'm lying down in a movie theater. The restaurant staff in the lobby are great and Krista at the front desk was awesome. Wish Marriott required sound insulation between rooms for their properties though.

We do a lot of traveling because my daughter wrestles and I can truly say that I have not had excellent customer service like this in a long time! Melissa from the front desk and two others at the Bistro fixed a situation and exceeded our expectations! I thought that customer service and being friendly was completely out the window but because of their actions, they have proved that it’s still around. Kudos to your staff and I hope that you can recognize those involved. Thank you so much! and be blessed!

If I could leave a zero review I would. I’ve been a rewards customer for years. I paid in advance for my room but the front desk staff refused to let me check in because my husband’s first name was on the account. Let me point out that I paid for the room with MY credit card, with MY name on it and had confirmation number and email to verify. They didn’t like that my address on my driver’s license was different (we had moved) and they simply and rudely turned me away from the room I had already paid for. I was traveling alone and had to secure other arrangements, thus paying for 2 rooms. I have asked for a refund but heard nothing from Marriott so far. I was refused when asked to speak with the manager. The staff claimed they were protecting customers from fraud but I can’t imagine treating a longtime customer any worse. To top it off, I was in town for a funeral. I will never stay at a Marriott property again. I have never been treated so badly anywhere. What is laughable is that I could have simply checked in on my mobile app when prompted and bypassed the front counter altogether. Please explain the logic behind such horrible service and literally taking my payment but not delivering the room that I paid for!!